duyung303 Platform Privacy Notice

This page describes what we collect when you use duyung303 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and deliver our services. Our approach is straightforward: we collect only what we need, we protect it with standard security practices, and we do not sell your data to third parties.

When you create an account on duyung303, you provide your email, phone number, and a secure password. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet, we receive payment information. When you request account verification, we ask for a photo of your identity document and a recent selfie. All of this data is stored securely and used only for the purposes described in this policy.

We understand that your privacy matters. This notice explains our data practices in plain language so you know exactly what we do with your information and what rights you have.

What data we collect on duyung303

We collect different types of data depending on how you use duyung303. When you create an account, we collect your email address, phone number, and a password you choose. We use this information to set up your account and allow you to log in securely.

When you deposit funds, we collect payment information related to your transaction. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation of your payment and the amount transferred. If you use e-wallet, we receive the transaction details from your e-wallet. If you use a bank virtual account with mobile banking, local payment, online payment, or e-wallet, we receive your bank transfer details. We do not store your full payment credentials — we store only the information necessary to process your transaction and reconcile your account balance.

For account verification, we ask you to provide a photo of your identity document (KTP, passport, or driver's license) and a recent selfie. We use this information to verify that you are who you claim to be and to comply with local regulations. Our verification team reviews these documents and then stores them securely. We do not share these documents with third parties except where required by law.

How we use your data on duyung303

We use your data for specific purposes related to operating duyung303. We use your email and phone number to send you account notifications, deposit confirmations, and withdrawal updates. We use your payment information to process your deposits and withdrawals and to reconcile your account balance. We use your identity documents to verify your account and comply with local regulations.

We also use your data to detect and prevent fraud. We analyze your account activity, login patterns, and transaction history to identify suspicious behavior. If we detect potential fraud, we may suspend your account temporarily while we investigate. We use your data to improve our platform — we analyze how users interact with duyung303 to identify technical issues and opportunities for improvement. We do not use your data for marketing purposes without your consent.

We may use your data if required by law. If a court orders us to disclose your information, or if a government agency requests your data as part of a legal investigation, we will comply with that request. We will notify you of such requests where legally permitted to do so.

Third parties and data processors on duyung303

We work with third-party service providers to operate duyung303. Our payment processors handle your deposit and withdrawal transactions. Our identity verification provider processes your KYC documents. Our hosting provider stores our servers and databases. These third parties have access to your data only to the extent necessary to provide their services to us. We require all third-party processors to maintain confidentiality and to use your data only for the purposes we specify.

Our servers may be located outside Indonesia. This means your data may be stored or processed in other countries. We ensure that any data transfer complies with applicable data protection standards. If you have concerns about international data transfer, please contact our support team.

We at duyung303 treat your personal data as a trust. We protect it, we use it responsibly, and we give you control over it.

Your rights regarding your data on duyung303

You have rights regarding your personal data. You can request access to the data we hold about you. You can request that we correct inaccurate data. You can request that we delete your data, subject to legal and operational constraints. You can request that we restrict how we use your data. You can request a copy of your data in a portable format.

To exercise any of these rights, contact our support team through our help centre. We will respond to your request within a reasonable timeframe. Some requests may take longer depending on the complexity of your data and the nature of your request. We may ask you to verify your identity before we process your request.

Cookies and tracking on duyung303

We use cookies to improve your experience on duyung303. Cookies are small files stored on your device that help us remember your preferences and keep you logged in. We use session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until you delete them. We do not use cookies to track your activity across other websites.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when a cookie is being set. If you disable cookies, some features of duyung303 may not work properly. We do not use third-party tracking tools or analytics services that track your behavior across the internet.

Data retention on duyung303

We retain your data for as long as necessary to provide our services and comply with legal obligations. We keep your account information for the duration of your account and for a reasonable period after you close your account. We keep transaction records for the period required by local financial regulations. We keep identity verification documents for the period required by local anti-money-laundering regulations. Once the retention period expires, we delete or anonymize your data.

Security of your data on duyung303

We implement standard security practices to protect your data from unauthorized access, alteration, or disclosure. We use encryption to protect data in transit between your device and our servers. We use secure password hashing to protect your account password. We restrict access to your data to employees and contractors who need it to perform their duties. We maintain physical security measures to protect our servers and facilities.

While we take security seriously, no system is completely secure. If you believe your account has been compromised, contact our support team immediately. We will help you secure your account and investigate any unauthorized activity.

Changes to this privacy policy

We may update this privacy policy from time to time. When we make material changes, we will notify you through your account or by email. Your continued use of duyung303 after we post updated terms means you accept the new policy. If you do not agree with the updated policy, you should stop using duyung303.

Contact us about privacy on duyung303

If you have questions about this privacy policy, concerns about how we handle your data, or requests to exercise your rights, contact our support team through our help centre. We offer English-language support and can respond to privacy inquiries during standard business hours. We are committed to addressing your concerns fairly and promptly.

Whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, you have the same privacy protections on duyung303. Our privacy practices apply consistently across all regions where we operate.